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  • Writer's pictureEligibilityOneᵀᴹ

Community Impact Story: No Patient Too Small

At EligibilityOne our Patient Advocates are committed to going the extra mile for every person they assist. Patient Advocacy is their passion, and we believe it is important to acknowledge their exceptional efforts at making a difference in the lives of the patients they help and support.

Below we share the story of how our Eligibility Advocate went above and beyond for her patient at Methodist Dallas Medical Center.

Impacting Communities, One Patient at a Time: No Patient Too Small

Our Outstanding Patient Advocate refused to give up on helping an abandoned NICU patient obtain Medicaid coverage despite the challenges.

An infant patient had been abandoned in the NICU.

Sadly, this child was left alone – with no health insurance, no birth certificate, no social security number, and no name.

Our Eligibility Advocate spoke up for this baby who had no voice of her own and no family to help her.

Despite the many roadblocks in place due to the baby’s lack of birth facts and parents, our Eligibility Advocate was able to secure health coverage for the patient. When challenges arose, she never gave up; instead, she reached out to Case Management at the hospital and asked them to write a letter on the child’s behalf which explained the unique circumstances. Our Eligibility Advocate sent the letter to Medicaid and the patient is now insured, thanks to her resourcefulness and perseverance.

Fortunately, the baby was discharged from the NICU. She was placed in the care of Child Protective Services.

Our Eligibility Advocate demonstrated that every patient deserves to be advocated for and supported, no matter how young. Through the collaboration of our Patient Advocate, her supervisor, and the dedicated Case Manager at Methodist Dallas, the baby’s health needs are now covered under Medicaid.

Thank you for standing up for the smallest and most vulnerable of patients.

You are truly an Outstanding Patient Advocate!


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